Refund & Cancellation Policy

Last Updated: December 2025

This policy explains the refund and cancellation process at Nevada Helmos Apartments.

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1. Cancellation by Guest

• Cancellations made 7 days before check-in are eligible for a full refund (if payment was made).
• Cancellations made 3–6 days before check-in may receive a 50% refund.
• Cancellations made less than 48 hours before arrival are non-refundable.

Refund timelines depend on payment channels used.

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2. No-Show Policy

If a guest fails to show up without prior notice:

• Booking will be marked as No-Show
• No refund will be issued

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3. Early Departure

If a guest decides to leave before the scheduled check-out date:

• Remaining nights are non-refundable
• Exceptions may apply for emergencies

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4. Cancellation by Nevada Helmos

We reserve the right to cancel a reservation due to:

• Safety issues
• Technical problems
• Property maintenance

In such cases:

• Guests will receive a full refund
• Or be offered an alternative date (if available)

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5. Refund Processing

Refunds will be processed within 3–10 business days after approval.

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6. Modification of Dates

Guests may request a date change subject to:

• Availability
• Rate adjustments
• Minimum notice period (48 hours)

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7. Contact for Refund or Cancellation

📧 booking@nevadahelmos.com
📧 info@nevadahelmos.com